Question 1

What areas in India do you serve?

Accepted Answer

Ecomills India serves customers across all of India. We have distribution centers in Tamil Nadu, Maharashtra, and Karnataka for faster delivery to major metros. For remote locations, shipping typically takes 5-10 business days.

Question 2

Do you offer installation services?

Accepted Answer

Yes, we provide professional installation services for all our products. Our trained installation teams are available in major cities including Chennai, Mumbai, Bangalore, Delhi, Hyderabad, and Pune. For other locations, we can coordinate with local contractors and provide supervision.

Question 3

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. For Tire Tiles, the minimum is 50 sq ft. Coir mats can be ordered individually. Aluminum mats have a minimum of 2 units. For large commercial projects, we offer volume discounts.

Question 4

Do you provide samples?

Accepted Answer

Yes, we provide samples for commercial projects. Sample kits include material swatches and small product samples. Samples are free for qualified commercial projects; a nominal fee applies for residential inquiries, refundable with order.

Question 5

What payment terms do you offer?

Accepted Answer

For commercial projects, we offer 50% advance with order and 50% before delivery. We accept bank transfers, cheques, and major credit cards. Credit terms are available for established businesses with approved applications.

Question 6

What warranty do you offer?

Accepted Answer

Warranty varies by product: Tire Tiles come with a 5-year commercial warranty, Aluminum Mats with a 10-year warranty, Coir Mats with a 2-year warranty, and Eco Water Trapper/Diamond Deluxe with a 3-year warranty. All warranties cover manufacturing defects under normal use conditions.

Question 7

Are your products eco-friendly?

Accepted Answer

Yes, sustainability is core to our mission. Tire Tiles are made from 100% recycled tire rubber. Coir mats use natural, biodegradable coconut fibers. Our Eco Water Trapper and Diamond Deluxe mats incorporate recycled rubber backing. We're committed to reducing environmental impact.

Question 8

Can you create custom sizes or designs?

Accepted Answer

Yes, we offer custom sizing for Aluminum Mats and Tire Tile installations. For coir mats, custom designs and logo printing are available for orders over 100 pieces. Contact us with your requirements for a custom quote.

Question 9

How do I get a quote for my project?

Accepted Answer

You can request a quote through our contact form, WhatsApp, or by calling our sales team. Please provide: project location, approximate area (sq ft), product interest, and timeline. We typically respond within 24 business hours.

Question 10

Do you work with architects and interior designers?

Accepted Answer

Yes, we have a trade program for architects, interior designers, and facility managers. Benefits include project pricing, specification assistance, CAD files, and dedicated account support. Contact us to join the program.

Question 11

What is the difference between vinyl-back and woven-back coir mats?

Accepted Answer

Vinyl-back coir mats (12mm thick) have a rubber/vinyl backing that prevents fiber shedding and adds durability. They're ideal for most residential and commercial applications. Woven-back coir mats (38mm thick) are traditional construction with no backing—they're thicker, more durable, and better for heavy commercial use but shed more fibers initially.

Question 12

Can Tire Tiles be used in food processing facilities?

Accepted Answer

Yes, Tire Tiles are suitable for food processing facility entrances. They're non-toxic, easy to clean, and can be treated with anti-microbial coating. However, they should be used in entrance/transition zones, not in direct food preparation areas where FDA-approved flooring is required.

Question 13

How do Aluminum Mats compare to roll-out entrance mats?

Accepted Answer

Aluminum Mats are a premium, permanent solution designed for high-end commercial applications. They last 15-20+ years, have a professional appearance, and offer replaceable insert strips. Roll-out mats are more affordable but have a shorter lifespan (2-5 years) and less sophisticated appearance.

Question 14

Are your mats suitable for outdoor use?

Accepted Answer

Tire Tiles and Eco Diamond Deluxe are fully outdoor-rated. Coir mats can be used in covered outdoor areas but will weather and soften over time when fully exposed. Aluminum Mats are typically used at covered entrances. Eco Water Trapper mats are best for indoor or covered outdoor use.

Question 15

How do I choose the right product for my entrance?

Accepted Answer

Consider: (1) Traffic level - heavy commercial needs Tire Tiles or Aluminum Mats; (2) Aesthetics - Aluminum for premium look, Design Coir for traditional feel; (3) Moisture - Water Trapper for wet climates; (4) Budget - Coir mats are most economical, Aluminum most premium. Contact us for a personalized recommendation.

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